Terms and Conditions

General Terms and Conditions

These Terms and Conditions govern your use of Epickjack Casino and all associated services. By registering an account and using the platform, you acknowledge that you have read, understood, and agree to be bound by these terms in their entirety. The casino reserves the right to modify these terms at any time, with changes becoming effective immediately upon posting to the website. Continued use of the platform following any modifications constitutes acceptance of the updated terms.

Account Registration and Eligibility

Age and Jurisdiction Requirements

Players must be at least 18 years of age or the legal gambling age in their jurisdiction, whichever is higher, to register and play at Epickjack Casino. The platform prohibits access from jurisdictions where online gambling is illegal or restricted. Players bear sole responsibility for ensuring their use of the casino complies with local laws and regulations.

Registration requires providing accurate, current, and complete information. False or misleading information may result in account suspension or closure without notice. The casino reserves the right to request verification documents at any time, including government-issued identification, proof of address, and payment method verification. Failure to provide requested documents within reasonable timeframes may result in account restrictions or closure.

Account Security and Responsibility

Each player may maintain only one account. Multiple accounts belonging to the same individual will be closed, with funds and winnings potentially forfeited. Players must keep login credentials confidential and secure. Any activity occurring through your account is your responsibility, regardless of whether you authorized it. Immediately notify customer support if you suspect unauthorized account access.

Account sharing is strictly prohibited. Allowing others to access or use your account violates these terms and may result in permanent account closure. The casino employs sophisticated fraud detection systems to identify suspicious activity, including but not limited to multiple accounts, bonus abuse, and collusion.

Deposits and Financial Transactions

Accepted Payment Methods

The casino accepts various payment methods including credit cards, e-wallets, bank transfers, and cryptocurrency options. Minimum and maximum deposit limits vary by payment method and are displayed clearly during the deposit process. Deposits typically process instantly, though some methods may require additional processing time.

All deposits must originate from payment sources in your own name. Third-party deposits are prohibited and will result in funds being returned and potential account closure. The casino reserves the right to refuse deposits from specific payment sources or methods at its discretion.

Currency and Conversion

The platform operates primarily in EUR, though some payment methods support automatic currency conversion. Conversion rates and associated fees are determined by the payment processor, not the casino. Players should review conversion terms with their payment provider before depositing.

Withdrawals and Payout Policies

Withdrawal Processing

Withdrawal requests undergo verification and processing procedures that vary by VIP tier and payment method. Standard processing times range from 24 to 72 hours, with VIP members enjoying expedited processing. The casino reserves the right to request additional verification documents before processing withdrawals, particularly for large amounts or first-time withdrawals.

Withdrawals must be made to the same payment method used for deposits whenever possible. If the original deposit method cannot accept withdrawals, alternative arrangements will be made following verification procedures. Minimum withdrawal amounts apply, typically €20, with maximum limits varying by VIP tier and payment method.

Verification Requirements

First-time withdrawals require account verification through document submission. Required documents typically include government-issued photo identification, proof of address dated within the last three months, and payment method verification. The verification process usually completes within 24-48 hours of receiving all required documents.

The casino may request additional verification at any time, particularly for large withdrawals or when suspicious activity is detected. Failure to complete verification within requested timeframes may result in withdrawal cancellation and account restrictions.

Bonus Terms and Wagering Requirements

General Bonus Conditions

All bonuses are subject to specific terms and conditions detailed in the individual promotion. Wagering requirements specify the amount that must be wagered before bonus funds and associated winnings become withdrawable. Requirements vary by bonus type and are clearly stated in each promotion’s terms.

Maximum bet limits apply while wagering bonuses, typically €5 per spin or hand. Exceeding maximum bet limits may void the bonus and associated winnings. Certain games may be restricted or contribute reduced percentages toward wagering requirements, as specified in the bonus terms.

Bonus Abuse and Fraud

The casino employs sophisticated systems to detect bonus abuse, including but not limited to creating multiple accounts, irregular betting patterns, and exploiting software vulnerabilities. Any form of bonus abuse results in immediate forfeiture of bonuses and winnings, account closure, and potential legal action.

Players found engaging in fraudulent activity, collusion, or any form of cheating will have their accounts permanently closed with all funds forfeited. The casino cooperates with law enforcement and other casinos to identify and prevent fraudulent activity across the industry.

Gameplay Rules and Fair Gaming

Random Number Generation

All games use certified random number generators (RNG) to ensure fair and unpredictable outcomes. The casino’s RNG systems undergo regular testing and certification by independent auditing firms. Game outcomes are determined entirely by chance, with no ability for the casino or players to predict or manipulate results.

Game Malfunctions

In the event of game malfunctions, all affected bets and payouts are void. The casino will investigate malfunctions and restore affected accounts to their pre-malfunction state. Players should immediately report any suspected malfunctions to customer support.

Responsible Gaming and Self-Exclusion

Responsible Gaming Tools

The casino provides various responsible gaming tools including deposit limits, loss limits, session time limits, and self-exclusion options. Players can set these limits through their account settings at any time. Limits take effect immediately for decreases and after a 24-hour cooling-off period for increases.

Self-Exclusion

Players may self-exclude for periods ranging from 24 hours to permanent closure. During self-exclusion, account access is blocked, and the casino will not send promotional communications. Self-exclusion cannot be reversed during the chosen period. For permanent self-exclusion, contact customer support directly.

Intellectual Property and Content Usage

All content on the platform, including logos, graphics, text, and software, is the property of Epickjack Casino or its licensors and is protected by intellectual property laws. Players may not reproduce, distribute, or create derivative works from any platform content without explicit written permission.

Dispute Resolution and Complaints

Players should first contact customer support to resolve any disputes or complaints. If a satisfactory resolution cannot be reached, players may escalate complaints to the casino’s licensing authority. Contact information for the licensing authority is available in the website footer.

Limitation of Liability

The casino is not liable for any indirect, consequential, or punitive damages arising from platform use. Liability is limited to the amount deposited by the player. The casino is not responsible for losses resulting from technical failures, internet connectivity issues, or circumstances beyond its control.

Termination and Account Closure

The casino reserves the right to close or suspend accounts at its discretion, particularly for terms violations, fraudulent activity, or extended inactivity. Upon account closure, remaining balances will be returned to players following verification procedures, minus any bonuses or winnings obtained through terms violations.

Players may close their accounts at any time by contacting customer support. Account closure requests are processed within 48 hours, with remaining balances returned via the player’s preferred withdrawal method following standard verification procedures.

These terms constitute the entire agreement between players and Epickjack Casino regarding platform use. Any provisions found invalid or unenforceable will not affect the validity of remaining provisions. The casino’s failure to enforce any term does not constitute a waiver of that term or any other provision.